If you bought the product on KINGUIN follow these steps:

Visit the 'My Orders' section on the Kinguin website at: https://www.kinguin.net/inventory/games

• Select the "Show Key" button next to the product you want to cancel.


• In the new window, choose "Report a Problem" and submit your cancellation request.

If you bought the product on GAMIVO follow these steps:

Visit the Purchases' section on the Gamivo website at: https://www.gamivo.com/account/purchases

• Click on the product you want to cancel or report.


• Choose "Contact Us" and submit your request.